Refund and Return Policy
Thank you for shopping at A Mandatory Activity. I love doing what makes me happy, so I want you to be happy too. If you are not satisfied with your purchase, I am here to help.
Our products can be returned within 10 days of delivery of the product. Shipping charges are non-refundable. To be eligible for a return, the product must be repackaged in its original packaging and must not be used or damaged. Products that do not meet these requirements are ineligible for return. If your product meets these requirements, send an email to [email protected] to request a return authorization. Failure to obtain a return authorization may result in a denial of your refund request.
I will send you a return shipping label. If you have just changed your mind or do not like the scent you selected, the cost of return shipping will be deducted from your refund. If the error was mine, I will pay the cost of return shipping.
If your product arrives damaged, my sincerest apologies. I know how excited you were to receive it, and how disappointing it is to receive a damaged item. Since all items are insured when shipped, please take photos of the box and damaged product and email them to [email protected] We will file a claim with the shipper and work to replace the damaged item. Note that because my products are made in small batches, an exact replacement may not be available.
I process orders in the order they are received, generally within 2-3 days of receipt. Please keep this in mind when ordering gifts for holidays or birthdays. Orders are generally shipped via USPS Priority Mail from Maryland. Transit times are generally 2-3 days within the continental United States, but are not guaranteed and may take longer particularly near holidays. The shipping date generally does not count as a transit date. This means most orders will be received within a week of ordering, unless the item you ordered was backordered. During busy times, delivery may take 10 days or more for in-stock items.
If your order contains backordered items, your entire order will be held until that item is available. This reduces your shipping cost. If you want in-stock items to ship immediately, please submit separate orders for in-stock and backordered items.
I am not responsible for packages that have been delivered but appear to have been stolen. If USPS indicates your order has been delivered, but you have not received it, please contact your local post office to determine if they may be holding the package for pickup but incorrectly indicated it was delivered.
If the post office does not have your package, you may wish to file a complaint with the U.S. Postal Inspector and file a police report. Because I am a small business, I cannot replace products that were delivered but subsequently stolen. If you are concerned that your package may be stolen, you can submit a request to USPS to hold your package for pickup at the post office.
I am not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by you. Please confirm the shipping address is correct before submitting your order, and review the shipping address on your order confirmation email. If the shipping address is incorrect, please contact me at [email protected] as soon as possible. If the product has not shipping, I will update the address after confirming your identity.
All of the information provided is believed to be accurate and reliable; however, A Mandatory Activity LLC (the “Company”) assumes no responsibility for any errors. Further, the Company assumes no responsibility for the use of the information provided. The Company makes no guarantees, or warranties as to the accuracy, completeness, currency, or suitability of the information provided via this web site. The Company specifically disclaims any and all liability for any claims or damages that may result from providing the web site or the information it contains, including any web sites maintained by third parties and linked to the Company’s web site. The Company makes no effort to independently verify, and does not exert editorial control over, information on pages outside of the amandatoryactivity.com domain and its sub-domains. It is the user’s responsibility to take precautions to ensure that whatever is selected is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
Your Security Online
Your security is important to us. The Company’s web site utilizes secure socket layer technology, allowing you to securely provide information, purchase products, and view information. For site security purposes and to ensure that this service remains available to all users, our web site employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. If you ever have problems ordering or viewing any information on this site, please contact us.
How We Use Your Information
In order to improve the usefulness of the Company’s web site for visitors, we automatically collects and maintains statistical information from the site’s data logs that concern network traffic flow and volume. This information consists of: the name of the domain from which you access the Internet (e.g., “a company.com”; “a school.edu”; or “an agency.gov”); the IP address; the date and time the Company’s web site is visited; the pages and items that are downloaded; and type of browser software you use.
The Company uses the information you provide to send your requests for its products and services, to respond to your inquiries and to send you information about products/services it thinks you would appreciate.
Sometimes, the Company uses your information to notify you when we make changes to our subscriber agreements, to send you newsletters or promotional information you request or to contact you about your account.
When you provide information about others, we use that information to send them a gift. We will not use their information at any other time and their information will not be stored for future use.
We will never sell your customer contact information to third parties. Your user information is only used as a profile to modify your needs and preferences for this site. You will only receive information if you request it. If you would like to update any information submitted to the Company or opt out of any email lists, please contact us.
The Company’s web site uses “cookies,” a small file placed on a visitor’s hard drive that allows the web site to monitor the individual’s use of the site. These cookies do not tell us your email address or any information you don’t provide.
As you browse amandatoryactivity.com and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this site to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)
How To Contact Us
If you have any questions or concerns about this privacy statement, please contact us.
A Mandatory Activity LLC
P.O. Box 971
Gambrills, MD 21054
Limitation of Liabilty
By using this website and purchasing our products, you agree to release A Mandatory Activity, LLC (the “Company”), its officers, directors, employees, agents, licensors and suppliers, from any and all liability for any direct or indirect damage or loss that results from the use of, or inability to use, the website or the Company’s products, even if the Company is aware of the potential loss or damages.
Wooden Wick License
A Mandatory Activity, LLC (the “Company”) is a licensee of wooden wicks from Wood Candle Wick Technologies, Inc. The wicks utilize the Lumetique Wooden Wick Technology developed by the creator of the original wooden wick, Lumetique, Inc.
Each wooden wick candle purchased on the Company’s website features a wooden wick that comes with a patent-protected license.
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The content of this website, including but not limited to text, images, and icons is copyrights under the United States and international copyright laws, and is the property of A Mandatory Activity, LLC (the “Company”). Product names and other trademarks are the property of the Company.